If any customer reports that an order is not delivered, we request 24 to 48 hours to contact the filling florist to determine the arrangement's whereabouts. We reserve the right to attempt a redelivery if (a) the recipient is not home during the time of delivery; or (b) no neighbor is available to accept the delivery on behalf of the recipient.

If it is determined that the filling florist did not make the delivery attempt, we will gladly provide you with a refund. We always ask that the filling florist provide an apology arrangement to the recipient if it is determined that the filling florist was at fault, regardless of the circumstances.

Same Day Delivery

If your order is placed by 12:00 noon in the recipient's time zone, same-day delivery is generally available throughout the US and Canada.

Time Deliveries

We would be happy to honor requests for specific time deliveries namely AM, PM or by a specific time in the afternoon, such as by 4:00 PM., if the order is placed 24 hours in advance. Please make your request in the "special instructions" field in the shopping cart. We will make every effort to meet your special delivery requests; however, in some cases, delivery may not be possible by the requested time due to circumstances beyond our control. Also, in general, we are unable to accommodate specific times during the two day period prior to and including the major floral holidays: Valentine's Day, Easter, Mother's Day, Sweetest Day, Thanksgiving and Christmas.

Sunday and Holiday Deliveries

Delivery service is often not available in many areas on Sundays or legal holidays. So, while every effort will be made to accommodate such deliveries when possible, items requested for delivery on a Sunday or legal holiday may have to be delivered the day before or the day after the date requested.

Specific Requests

Same-day delivery is commonly requested of us, and in the majority of situations we can satisfy this request if the order is placed by 12:00 noon PST.

If you have other specific delivery requests or a very specific delivery time request then please contact us at 1-800-123-456. Although phone service is available 24 hours a day, it is best to inquire about unusual delivery requests by calling between 8 AM and 7 PM MST